Service Delivery Manager

As Service Delivery Manager, you are the driving force behind the quality and effectiveness of our services. You are not only involved in the implementation, but also play a crucial role in the preliminary process. Are you ready for this challenging and versatile role?

Valid - business

This is what you will do

You go beyond just maintaining customer satisfaction; you actively drive improvements and innovations in our services. With a proactive approach, you bring forward concrete improvement proposals and work with the operational customer team to provide the best solutions. You are not only a manager of existing customer relationships, but also a forerunner in identifying new opportunities and supporting our BID office in pre-sales activities.

Your responsibilities

In this role, you will have the opportunity to make your mark on the future of Valid and its clients. You will be involved in strategic conversations and contribute to the growth of our organization through your expertise and insights. But it's not all about work; you'll be part of a close-knit team where support, humor and fun are paramount. Drinks, events and informal get-togethers are part of our culture, in addition to giving our best effort to our clients.

What you can expect from 'A Great Place To Work':

At Valid, we invest in our people. Trust, technology and growth are our focus, and we reward your commitment with an attractive salary, bonuses and a comprehensive benefits package, including a laptop, phone plan and leased car.

What we expect from you:
  • Do you have the necessary experience and expertise in infrastructure concepts and outsourcing?
  • Are you eager to further develop your skills and become ITIL certified?
  • Do you have a good command of both Dutch and English?
  • Are you the rock, stress-resistant and able to manage multiple processes and tasks simultaneously with finesse?
  • Do you make decisions with customer satisfaction and maximization of customer returns in mind?
  • Are you known as an outstanding planner and organizer?
  • Are you communicative, socially strong and incisive?

In that case we would like to invite you for a cup of coffee! If you have any doubts whether the position matches your knowledge and experience, we will be happy to discuss the possibilities with you.

Want to know more about this role?

Please contact Naomi van Gemert, 0638167793 or by email
By applying you explicitly agree to our privacy statement.

Publication date:

10-04-2024

"Fortunately, we dared to put down such a big project."
Michèl Robberts HR Manager

Apply directly

Thank you for your interest in this great position. Please fill out the form to submit your application.

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