End User Experience

Your employees want immediate substantive assistance as soon as a problem arises. That is why you are looking for a party that takes care of your operational IT issues. So that you can focus on your core business.


With Managed Services, we not only fix the technical problem, we also communicate clearly with the end user. Because they are affected by it. We understand your business processes and understand what your end users are up against. This enables us to help them in the best possible way. You can rely on us.

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Your IT business in our hands

Our service desk serves as a Single Point of Contact for employees and vendors. Do you have a question, does an incident occur or do you have a request? Our customer support team is ready for you. Much support can be provided remotely, but we also provide local support. In the Netherlands or far abroad. In Dutch or any other language. In addition to our proactive service desk, we help with second and third line management and adoption.

What IT issues can we take off your hands? You can read more about End User Experience on our Managed Services page.

One team, one task

In our opinion, a good end user experience starts with a specialized team that knows your organization inside out. This is because we believe it is important to be able to empathize with the situation and the frustration involved.

When you contact us, you have a problem that often has a big impact on the business. You want to talk to someone who knows you, understands you and trusts you. Because trust is the prerequisite for a quick solution and a pleasant cooperation.

Wondering what we can do for your organization and colleagues? Read more on our page about Managed Services

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We understand your organization

IT problems are always inconvenient; you want to get back to work as soon as possible. Our specialists think along with you directly in terms of content. So in many cases your problem is solved within one phone call. 

Your organization ready for the future

We record all your contact moments with the service desk. That way we quickly identify recurring problems. Why do we get so many calls? Can we automate this? So that we can prevent rather than solve problems and the customer experience continues to improve. And we do this together, of course.

Some of the clients we have helped with End User Experience


"Because of the no-nonsense mentality at Valid, you also never have long discussions. If there is something, we solve it quickly together." Joop Kempe, Corporate Head of ICT at Neways


"Valid has met us in a smart way by innovating their Service Desk approach," Irma Renders, B.U. Manager ICT


"The cooperation has been super, very pleasant and open. A perfect partner as far as we are concerned." Niels Golsteijn, IT manager

Alfa Accountants and Advisors

"We were most enamored with Valid's solution." René Vermeulen, Manager of ICT Support and Infrastructure

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