Process Management

In rapidly changing markets, efficiency is essential. But are your business processes working optimally? Do you notice that some tasks take too much time, or that there is room for improvement in speed and ease of use? As an organization, you set goals and want to achieve them as efficiently as possible. You can optimize the processes within a company with process management, and that starts with mapping out your business processes. In many organizations, process management is part of process strategic management: the structural improvement of processes in connection with the long-term goals of the organization.

 

Process management is a systematic approach aimed at identifying, analyzing and optimizing organizational processes. The goal? To increase efficiency, improve quality and enable your organization to achieve its goals. By streamlining and better managing processes, you respond faster to market changes and better meet customer needs.

 

Effective process management makes the difference here: not through random adjustments, but through structured, substantiated improvement steps with lasting results. A process manager plays a key role here: this professional coordinates, guides and monitors the entire improvement process.

Process Management
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What does process management entail?

Process management maps the various flows of products, services and information within the organization. By analyzing and optimizing these processes, you identify bottlenecks and areas for improvement. Think of unnecessary steps, delays, poor coordination or superfluous actions. By taking targeted improvement measures, processes can run smoother, faster and more consistently. 

This leads to more efficient operations and more value for the customer by, for example, making processes faster and more consistent, reducing the likelihood of errors and providing a better customer experience. At the same time, it creates more control over the interrelationships between teams, systems and activities. This creates an agile organization that can better respond to changes and opportunities in the marketplace. 

Our approach: hands-on and customized

Process management in practice requires an approach that is both structured and flexible. We therefore take a practical and people-oriented approach, based on our years of experience in process optimization. We understand that every organization is unique and adapt our approach to your specific goals and challenges

The approach is focused on sustainable process improvement where quality and process management go hand in hand. We ensure that optimizations are not only efficient, but also lead to higher reliability and customer satisfaction. The process management steps: 

  • Process Identification: We identify the organization's current processes. This includes defining primary, support and management processes. Identifying these processes provides a clear delineation of the scope of improvement initiatives.
  • Process modeling: We visualize processes using flowcharts, BPMN (Business Process Model and Notation) and other modeling techniques, supported by a process management tool. This makes processes insightful, reproducible and easier to optimize.
  • Process Analysis: We analyze processes to identify inefficiencies and bottlenecks. Using techniques such as SWOT analysis and root cause analysis, we discover where improvements are needed.
  • Process design and improvement: We redesign processes to optimize performance. Consider simplifying workflows, applying lean process management to eliminate waste, or implementing new technologies.
  • Process Implementation: Together with the team, we implement improvements. This requires change management, employee training, and adapting systems. Effective communication and stakeholder involvement are crucial.
  • Monitoring and control: After implementation, we continue to monitor the processes with KPIs and dashboards integrated into process management software. This software provides real-time insight into performance and supports continuous improvement. we further optimize. 
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At Valid, we believe that engaged employees are the key to successful process management. Therefore, we base our approach on principles such as early engagement, open communication and transparency, effective feedback mechanisms and empowerment. In this way, we create customized solutions that fit seamlessly with your organization. 

Change management is crucial to guide the human side of change; it ensures that employees understand, accept and embrace the new processes. Without process management the process lacks structure, but without change management it lacks support - only together do they ensure sustainable and successful change.t lacks support - only together do they ensure sustainable and successful change.

The benefits of process management

Proper implementation of process management offers several benefits:

  • Improved efficiency: By eliminating unnecessary steps and streamlining processes, organizations can work faster and with fewer resources.
  • Higher quality: Consistent and controlled processes reduce the chance of errors and increase the quality of products or services.
  • Cost reduction: More efficient processes reduce operational costs and ensure optimal use of resources.
  • Higher customer satisfaction: Reliable and faster processes lead to higher customer satisfaction and loyalty. 

What is the difference between process management and project management?

Process management and project management are often mentioned in the same breath, but they address different goals within departments of the organization.

Process management is all about continuously improving existing, recurring operations. Think of customer requests, invoicing or onboarding new employees, processes that happen over and over again and need to run as efficiently as possible. The focus is on stability, predictability and improving existing processes over time.

Project management, on the other hand, focuses on temporary initiatives with a clear beginning and end. A project has a defined goal, such as the implementation of a new system, a move or the development of a new product. The emphasis is on planning, execution within time and budget, and delivery of a concrete result.

Both forms of management complement each other: projects can lead to new or improved processes, and effective process management ensures that the outcomes of projects are permanently embedded in the organization.

Our solutions

Are your processes not working smoothly? Do you wonder if things could be faster, more efficient or more user-friendly? The Valid Quick Scan provides quick insight into your processes and bottlenecks. 

Valid's Business and Information analysts help you to optimally align business processes and IT. Find out what our Business & Information analysts can do for you. 

The Valid Process Maturity Scan provides insight into your process maturity and concrete next steps. Together you work on smarter processes and sustainable improvement.

In practice: insight and impact

Customer case: process insight at WML

WML was running into bottlenecks in its revision processing. Valid mapped the process with the Valid Quick Scan and translated the analysis into a clear improvement plan with process visualizations, gap analysis and directly applicable optimizations. 

Tools for identifying problems and changes

A structured approach helps to clearly identify problems and changes. This provides insight into processes, needs and value, as a basis for informed and effective next steps.

Customer case: Five tips for successful system integration that lead to more efficient processes

How do you stay agile and reliable as an organization in a rapidly changing world? Process expert Arjen Jacobs gives five practical tips, with a practical example from Loyalis.

What does a business and information analyst do?

Imagine this: you're at a birthday party and someone asks what you do. If you're a tester, developer or project manager, it's easily explained. But as a business and information analyst, it becomes a challenge.

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