Experienced Support Engineer

We are an organization of friendly, skilled professionals who trust each other, keep each other sharp, and help each other grow. No distant management behind closed doors, but an open working environment where you can easily find each other and where cooperation feels natural. With us, people are not numbers. Trust, equality, and mutual respect are the norm.

 

We work according to The Valid Way: an informal, growth-oriented culture in which we join forces, share responsibility, act in a customer-focused manner, and take our craftsmanship seriously. Trust > Tech > Thrivesays it all: we build on each other, learn continuously, and help customers and each other to grow and flourish.

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In brief:

Do you already have experience as a Support Engineer and can't wait to grow further? Are you the person who gives both solicited and unsolicited advice to colleagues to improve the process?

As a driven Support Engineer, after a thorough training program, you will effortlessly resolve around 85% of the daily reports on our Skilled Service Desk independently. You will strengthen an experienced and close-knit team in which your knowledge and expertise will immediately make a difference. And the best part? You will be given every opportunity to develop yourself further and grow.

Your daily duties include:

Together with your colleagues, you will be the first point of contact at our Service Desk every day. Whether it's by phone, chat, email, or our Self-Service Portal, you proactively handle incoming reports. You and your team quickly and professionally resolve first-line incidents. More complex issues? You tackle them together or smoothly transfer them to our specialized second- and third-line teams.

In addition, you actively work on user instructions and clear documentation. You think along about how things can be improved, thus contributing to an ever stronger service and customer experience. As an experienced Support Engineer, you are a point of reference within the team. You share your knowledge and experience with new or less experienced colleagues, and advise on process improvements. In short: you lift the team and the service to a higher level.

Your team

You will become part of an experienced and energetic Service Desk team, full of young professionals with drive. A team manager and team leader will be there for you every day to guide, direct and coach you in your development. Within the team there are several experienced Support Engineers who will take the time to train you and who you can always turn to if you have any questions. As a result, you will quickly be able to apply your own knowledge and experience.

This growing team is part of our Managed Services service, where over 130 ambitious IT professionals work daily for dozens of outsourcing clients.  

What you can expect from us:

A challenging job at an ambitious ICT service provider. We are growing and find it important that our people grow with us, which is why we have a unique Career Program for our Support Engineers in which a concrete step-by-step growth path is set out. This way you get a boost at every step in your personal and technical development. And further?

  • A good salary between €2,700 and €3,500 gross per month, (depending on your prior education, experience and knowledge);
  • A laptop and a phone plan;
  • A lease car/mobility budget;
  • A training budget.
"The collegiality at Valid, I found out that this is not obvious everywhere."
Noël van Lier Senior Support Engineer
What we expect from you:
  • That you have completed at least an MBO-3 or MBO-4 education (towards IT);
  • You are fluent in Dutch and English;
  • You have 1-3 years of experience working on a Skilled Service Desk;
  • Knowledge and experience in ITIL, Windows 11 and Office365 and may already be certified in these, or otherwise willing to obtain them;
  • You are eager to share and expand your acquired knowledge and experience.
Salary:

€2700.00 - €3500.00 per month

Want to know more about this role?

Please contact François van Veldhoven, Recruitment Consultant, 06-38167787 or by email.
By applying, you explicitly agree to our privacy statement.

Do you recognize yourself in this vacancy and way of working? Then we would like to get in touch with you.

Publication date:

24-11-2025

The application process

Telephone intake
1st interview
2nd call
Offer
Welcome aboard

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