Team Lead

Are you ready to take your leadership skills and passion for IT and customer satisfaction to the next level? As a Team Lead at Valid, you’ll serve as the Team Manager’s right-hand person and play a crucial role in leading a dynamic team of IT professionals. You’ll be operationally responsible for one of our core service areas: networking—a complex, diverse, and challenging field. You’ll ensure that our services are on point, the team performs well, and the customer feels the difference.

Here's what you'll be doing

As a Team Lead, you will provide functional leadership to a team of approximately 15 colleagues, ranging from engineers to specialists and consultants. You will coordinate the schedule, ensure quality, and serve as the primary point of contact for client teams. You will maintain control, even when things get busy.

Your main responsibilities will include:

• Management and coaching: You provide functional leadership to your team and coordinate the scheduling of all tasks. You know how to get the most out of your employees, lead by example, and provide coaching when needed. You allocate the right resources based on skills and expertise.
• Customer Satisfaction and SLA Management: You are operationally responsible for customer satisfaction and ensuring that agreed-upon SLAs are met. You identify bottlenecks in the schedule and monitor the quality and continuity of IT services, with the ultimate customer experience as your top priority.
• Operational Meetings: You organize and lead operational meetings with the client teams. You discuss the current status, actions, and progress, and ensure that these are followed up on. You are fully in control and keep both your own team and the client team on their toes.
• Process improvement and quality assurance: You identify trends, structural issues, and evolving customer requirements. You develop proposals for changes and are responsible for implementing process improvements that help optimize management processes.
• Collaboration and Coordination: You’ll work closely with support and team leads from the client teams and beyond. You’ll set priorities, resolve bottlenecks, and ensure that collaboration runs smoothly.
• Team Manager Substitute: In the Team Manager’s absence, you will take over their operational duties. You are familiar with the responsibilities at the level above yours and can step in seamlessly when necessary

Your Team

You will provide functional leadership to a team of approximately 15 professionals, ranging from Support Engineers to Technical Specialists/Consultants. You will report to the Team Manager, who will provide guidance, support, and coaching. You will work in a professional yet informal environment where a results-oriented approach and a sense of humor go hand in hand.

What you can expect from us:

A challenging job with an employer that’s constantly evolving and where we value personal growth. You’ll work alongside an enthusiastic team, and we’ll make sure you feel at home quickly—both through your work and through our fun get-togethers and staff outings. We offer a flexible work environment where you’ll alternate between working in the office, from home, or on-site with clients. In short, with us, you’ll have the opportunity to grow both professionally and personally.

• With us, you’ll earn between €3,100 and €5,100 per month;
• A challenging position with a forward-thinking employer that prioritizes growth;
• A focus on knowledge sharing and personal development.
• Working with enthusiastic colleagues whom you regularly meet at social gatherings and company outings;
• A flexible work environment, alternating between the office, home, and the client’s location;
• A unique bonus system, a laptop, a cell phone plan, and a company car.

What we expect from you:

• HBO working and thinking level;
• At least 5 years of relevant work experience, including at least 2 years in a managerial role within an IT team;
• Knowledge of IT terminology, SLAs, and ITIL processes; certification is a plus, but a willingness to learn is a must;
• Strong organizational skills and experience with customer service;
• You are spontaneous and approachable, but also goal-oriented and uncompromising;
• You are spontaneous and approachable, but also goal-oriented and uncompromising;
• Be confident and don’t be satisfied until your customers are, too.

Questions or need to get in touch?

Does this sound like your next challenge? Or are you still unsure if this role is right for you?

Please contact Rick Perrenet at +31 (0)6 10 64 85 40 or by email at . We’d love to talk to you further!
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Publication date:

June 2, 2026