Webinar review: From data strategy to sustainable organizational change at housing associations

How do you ensure that a data strategy doesn't just remain on paper, but actually leads to better working practices? On February 10,TaraKikken, change expert, and Joost Wijdeven, business intelligence consultant, explored this question in depth during a webinar.

Only when strategy, governance, and adoption come together can lasting value be created for the organization. This was also underscored by concrete examples from the sector. Successful data transformation goes beyond tooling and dashboards.

Start with insight and direction

An effective approach starts with understanding the current situation. Many organizations struggle with fragmented figures, unclear responsibilities, and the feeling that data-driven working is just an "add-on." A data maturity scan is a central part of From Data to Action and helps to objectively determine where an organization stands and where there is potential for improvement. Based on this, you can formulate a data strategy that offers a concrete perspective for action and forms the basis for a roadmap.

Set up data governance step by step

For the successful implementation of the data strategy, it is important that data governance and data organization are consciously and gradually established. This should lead to concrete agreements about roles, responsibilities, and cooperation in daily practice.

Governance affects the entire organization. By taking an integrated view of processes, ownership, and decision-making, cohesion is created and initiatives do not exist in isolation from one another. The introduction of data governance can start small, for example within a single data domain, and then be implemented across the entire organization.

The Valid 3V model—prepare, change, and embed—serves as a guideline in this process. People are central to each phase, with targeted communication, active employee involvement, and structural attention to adoption. Only in this way can data governance become an integral part of the organization.

Work with clear goals and roles

Clear goals at the organizational, project, and adoption levels ensure focus. Make these as concrete and measurable as possible.  A carefully assembled project team is indispensable in this regard. Roles such as the sponsor from senior management, project manager, change manager, data experts, and key users together provide direction and support. Gaining insight into the impact and risks in advance helps to plan realistically and determine the pace of change.

Adoption makes or breaks the change

When setting up the data organization, ownership must be explicitly assigned. Roles such as chief data officer, data owners, and stewards ensure control over quality and actual use. The ADKAR model—Awareness, Desire, Knowledge, Ability, and Reinforcement—provides a practical framework for change plans for each target group. These plans remain flexible and are continuously adjusted based on signals from the organization.

Security after going live: how to keep it working

After implementation, it is essential to measure whether goals have been achieved and whether employees are applying the new working method in a structural manner. Assurance requires clear process descriptions, induction programs, and continued ownership. Sharing successes helps to maintain momentum. An important reality check in this regard is: are processes and knowledge also properly assured when new colleagues join the company?

Data-driven working as a permanent way of working

Sustainable data transformation requires coherence between strategy, governance, and people-centered change. Not as a temporary project, but as a permanent way of working that helps housing associations make better decisions and remain future-proof.

Would you like to learn more about organizing data-driven work?